Return Policy

Return Policy

Need to exchange or return your purchase? We’re happy to help!

You can request an exchange or return within 14 days of receiving your order.

How to Exchange or Return

Returning or exchanging your item is quick and easy:

  1. Contact Us – Send an email to support@themayfairwardrobe.com with your order number and return request.
    • Example email subject: (#0000 Return Request)
  2. Receive a Return Form – We’ll send you a return form to fill out and include in your return package.
  3. Ship Your Return – Send the package through a carrier of your choice within 30 days of receiving your order.
  4. Processing Time – Once your return arrives at our warehouse, we’ll process it within 14 working days.
  5. Stay Updated – Our return department will keep you informed via email throughout the process.

Returns on Sale & Discounted Items

Items purchased on sale or at a discount are not eligible for refunds. These can only be exchanged for another item or redeemed as store credit.

Frequently Asked Questions (FAQ)

Is returning free?

Return shipping costs are at your own expense. Costs will vary depending on the courier and your location.

What are the return conditions?

You can return your order within 14 days of receipt for any reason, as long as:

  • The item is unworn, unused, and in resalable condition.
  • The original tags and labels are still attached.

How long does it take to exchange a product?

If you request an exchange when submitting your return, we will process it as soon as possible to ensure a quick turnaround.

What if my exchange product is out of stock?

If the item you want is sold out, contact our customer service team for available options. We’ll do our best to offer an alternative solution.

Where can I find my order number?

Your order number is included in the confirmation email you received after placing your order. If you can’t find it, our customer service team at support@themayfairwardrobe.com will be happy to assist you.

What should I do if my product arrives damaged or defective?

If your item is damaged or defective, email us at support@themayfairwardrobe.com with a photo of the issue, and our team will resolve it as quickly as possible.

Can I return my order after the return period has passed?

Returns must be received within 14 days of delivery. If that’s not possible, we may offer an exchange or store credit instead. Contact our customer service team for assistance.

How long does a refund take?

  • Once your return arrives at our warehouse, we will process it within 10 working days.
  • Your tracking number will indicate when the package has been delivered to our warehouse.
  • After approval, refunds will be issued, and you’ll receive a confirmation email.
  • Refunds typically appear in your bank account within 3 additional business days.

For any other questions, feel free to reach out to support@themayfairwardrobe.com.

Contact Information

Business Name: The Mayfair Wardrobe
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@themayfairwardrobe.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to all emails within 24 to 48 hours.