Frequently Asked Questions (FAQ)
Orders & Shipping
Where do you ship to?
We currently ship within the UK, and all orders include free shipping.
How long does delivery take?
- UK Orders: Estimated delivery time is 6-9 days.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor your shipment’s progress.
What shipping carriers do you use?
We partner with trusted carriers, including Royal Mail, DPD, FedEx, and DHL, to ensure safe and timely delivery.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy from the delivery date. To qualify for a return:
- Items must be unused, in their original packaging, and with tags attached.
How do I initiate a return?
To start a return, email us at support@themayfairwardrobe.com with your order number and reason for return. Our team will guide you through the next steps.
Do you offer exchanges?
Yes! If you’d like a different model or color, please contact us, and we’ll arrange an exchange based on availability.
Are returns free?
We do not cover return shipping costs unless the item is faulty or incorrect.
For any further questions, feel free to reach out to support@themayfairwardrobe.com.
Contact Information
Business Name: The Mayfair Wardrobe
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@themayfairwardrobe.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all emails within 24 to 48 hours.