Return and Refund Policy
Effective Date: February 12, 2024
At The Mayfair Wardrobe, customer satisfaction is our top priority. Our return and refund policy is designed to provide you with a smooth and hassle-free experience. Please review the following guidelines to understand your rights and responsibilities regarding returns and refunds for purchases made with us.
Return and Refund Period
- Return Period: You may cancel your purchase within 14 days of receiving your order without needing to provide a reason.
- Refund Processing: Refunds will be issued within 14 days of receiving the returned item(s).
- Return Shipping Costs: Customers are responsible for return shipping costs unless otherwise agreed.
- Return Address: The return address will be provided by our customer service team once you contact support@themayfairwardrobe.com.
Returns Based on Delivery Date
Our return period is based on the day your order is delivered, not the date of purchase. This ensures you have ample time to inspect your items.
Eligible Return Circumstances
Order Cancellation
- How to Cancel: To cancel an order, contact our customer service team at support@themayfairwardrobe.com.
- Required Information: Provide your order number and relevant details.
Items Damaged During Delivery
- Reporting a Claim: If your item arrives damaged, notify us within 30 days of delivery by emailing support@themayfairwardrobe.com.
- Required Documentation: Include your order number, a description of the damage, and clear photographs of the affected product.
Manufacturing Defects & Warranty Claims
- How to Initiate a Return: If your item has a manufacturing defect or warranty issue, reach out to support@themayfairwardrobe.com.
- Required Information: Provide your order number, a description of the defect, and photos of the item.
- Warranty Coverage: Warranty terms vary by product and will be provided at the time of purchase.
Change of Mind Returns
- Return Window: If you change your mind, you may return the item within 30 days of delivery.
- How to Proceed: Contact support@themayfairwardrobe.com with your order number and reason for return.
Exchange Requests
- How to Request an Exchange: Contact support@themayfairwardrobe.com with your order number, details of the item for exchange, and your preferred replacement.
Incorrect Item Received
- Reporting a Mistake: If you receive the wrong product, notify us within 14 days of delivery by emailing support@themayfairwardrobe.com.
- Required Documentation: Provide your order number and photos of the incorrect item.
Step-by-Step Return Process
- Contact Us – Start your return by reaching out to our customer service team.
- Provide Documentation – Submit the necessary details based on the reason for your return.
- Receive Return Instructions – Once approved, we will provide the return address and further instructions.
- Package the Item – Securely pack the item with all original accessories and packaging.
- Ship the Item – Use your preferred shipping service and send the item back within 30 days of approval.
- Inspection – Once we receive your return, we will conduct a thorough review.
- Refund or Exchange – If the return meets our criteria, we will process your refund within 14 days or arrange for an exchange.
Refund Details
- Processing Time: Refunds are typically issued within 14 days after we receive the returned item.
- Refund Method: Refunds will be credited back to the original payment method, unless otherwise agreed.
- Store Credit Option: In some cases, we may offer store credit instead of a monetary refund.
If you have any further questions, feel free to contact us at support@themayfairwardrobe.com.
Contact Information
Business Name: The Mayfair Wardrobe
Address: Keureplein 41, Amsterdam, Noord Holland, 1069CD, Netherlands
E-Mail: Support@themayfairwardrobe.com
Telephone: +31 6 57 59 08 81
Company Number: 85325724
VAT Number: NL863586260B01
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all emails within 24 to 48 hours.